Care Coordinators and Case Managers Course

February 10 - March 17, 2025

Mondays 2:30 - 4:15 PM ET

Register

Questions? Contact ncss.training.iod@unh.edu

The course consists of six weekly, webinar-style sessions via Zoom (105 minutes each), teaching best practices in providing strengths-based, trauma-informed, culturally competent service coordination to people with IDD and mental health needs. Each session will demonstrate how the information reviewed can be directly applied in the day-to-day support of people with IDD-MH and their families.  

Registration is $299 per person and participants receive University of New Hampshire Continuing Education Units and a Certificate of Completion for IDD-MH Training for Care Coordinators & Case Managers. 

Facilitators: Beth Grosso, Michelle Kluttz, and Lacey Eaton 

Who should attend? 

  • Managed Care Organization (MCO) Care Coordinators 
  • Case managers/Service coordinators 
  • Case management/service coordination supervisors & directors 
  • Program managers & training managers/coordinators 
  • Intake & intervention support specialists 

Testimonials

“I enjoyed this training session: Leadership and advocacy. It reminded me to clarify my own values as a leader, and why I became a support coordinator.” 

“A very positive and motivational training.” 

“I am an ED of an area agency, and we need so much more of this training. I was able to already put some of this to use in dealing with the local hospital, LMHC and an individual in crisis.”

Session 1: Introduction: Guiding principles & approaches to effective care coordination in MH-IDD - 

  • MH/IDD disparities 
  • Biopsychosocial, trauma-informed, positive psychology approaches 
  • Building capacity to reduce restrictive service use: a humanistic approach to MHIDD care coordination 
  • Engagement with your client 
  • Understanding the whole person, and cultural and linguistic competency 

Session 2: Mental Health Aspects of IDD  

  • Overview of most commonly occurring MH diagnoses 
  • Biopsychosocial considerations 
  • Developing a common understanding of service needs across systems of care, resource and service discussion, who should be asked to assist? 

Session 3: Care Coordination I: Understanding the service needs of people with IDD-MH  

  • The 3 A’s of service effectiveness 
  • The service recipients’ perspective 
  • Assessing service needs from a holistic perspective 
  • How to include the service user in the decision making process 

Session 4: Care Coordination II: Working with Families  

  • History of family involvement within service delivery systems 
  • The family member’s perspective 
  • Building effective working relationships 
  • Cultural considerations of working with families 

Session 5: Care Coordination III: Leadership vs Advocacy  

  • Exploring differences between leadership and advocacy 
  • Leadership & resources 
  • Race/class/culture matters 
  • Action planning for changes in workplace behavior, what is the role of the care coordinator? 

Session 6: Care Coordination IV: Systemic Engagement  

  • Clarifying roles and responsibilities of team members 
  • Developing positive rapport 
  • Establishing a strengths-based, solutions-focused approach to meeting facilitation 
  • The importance of systemic linkages 
  • Virtual supports 

Course Learning Objectives 

At the end of this course, participants will...  

  • Identify how common mental health conditions may present in persons with IDD 
  • Describe at least three (3) strategies aimed at improving systemic engagement and linkages 
  • List at least three (3) ways to include the perspective of the service recipient and their families in service planning and delivery 
  • Explain the differences between leadership and advocacy 
  • Apply skills and approaches learned within sessions to the supports and services delivered to individuals with IDD-MH and their families 

Continuing Education 

In order to receive a NCSS Certificate of Completion for and 0.75 University of New Hampshire CEUs (10.5 contact hours/1.05 UNH CEUs) participants must: 

  • Attend each weekly Zoom session 
  • Actively participate in each session 
  • Communicate with facilitator about any questions or feedback 
  • Complete pre-survey, session evaluations & post-survey 
  • If unable to attend a particular session, a recorded version will be available