The purpose of this Guide is to assist State, Tribal, and Territory human service systems to fully and effectively including people who receive services in system planning and improvement efforts. It is relevant for all systems that support older adults and people with disabilities. This guide was originally developed as part of technical assistance activities through the National Center on Advancing Person-Centered Practices and Systems (NCAPPS).
This Guide outlines barriers and benefits to engagement and details five strategies and proven practices to directly involve people who receive services in system planning and improvement.
Cost: This is a free resource
