Responsive Practice Communication Resources

icon with two communication bubbles, one with a medical cross

 

   Learning Summary

 

 

training Lessons Learned

Presume competence

  • Address the patient directly
  • Respect privacy, autonomy, and individuality

Identify and use alternate methods of communication

  • Verbal and/or nonverbal
  • Graphics & visual aids
  • Interaction with assistive technology
  • Plain language without jargon

Allow time for mutual understanding

  • Learn how people express themselves
  • Be patient and give them enough time to respond

Set clear and reasonable expectations

  • Informational materials in alternative formats
 
DOWNLOAD A PRINTABLE LEARNING SUMMARY HERE.