training Lessons Learned

Presume competence

• Address the patient directly
• Respect privacy, autonomy, and individuality

Identify and use alternate methods of communication

• Verbal and/or nonverbal
• Graphics & visual aids
• Interaction with assistive technology
• Plain language without jargon

Allow time for mutual understanding

• Learn how people express themselves
• Be patient and give them enough time to respond

Set clear and reasonable expectations

• Informational materials in alternative formats

DOWNLOAD A PRINTABLE LEARNING SUMMARY HERE.