Responsive Practice Communication Resources
Learning Summary
training Lessons Learned
Presume competence
- Address the patient directly
- Respect privacy, autonomy, and individuality
Identify and use alternate methods of communication
- Verbal and/or nonverbal
- Graphics & visual aids
- Interaction with assistive technology
- Plain language without jargon
Allow time for mutual understanding
- Learn how people express themselves
- Be patient and give them enough time to respond
Set clear and reasonable expectations
- Informational materials in alternative formats
DOWNLOAD A PRINTABLE LEARNING SUMMARY HERE.